Home › Services › Telehealth Support

Virtual Assistant Televisits

Telehealth without the extra workload. Full televisit coverage — from pre-visit prep to post-visit follow-up — so your providers can focus on the patient, not the platform.

Core Service

Telehealth support that makes virtual visits feel easier on both staff and providers.

The platform handles the video. We handle the work around it, from patient prep and insurance verification to medication review, handoff, and checkout.

Who it helpsClinics losing time to pre-visit prep and virtual visit cleanup.
What changesProviders meet prepared patients instead of troubleshooting the workflow.
Works withYour current HIPAA-compliant telehealth stack and process.
🧑‍💻 Pre-visit prep Handle patient readiness before the provider joins.
🤝 Visit handoff Get the provider a prepared patient with updated chart details.
🔗 Platform flexibility Support workflows across the tools your clinic already uses.
🧭 Practical next step Start with an audit to see where virtual visits are losing time.

You leave with: a practical plan for smoother check-in, handoff, and checkout.

Physician conducting a telehealth visit with a patient on screen

Common first wins

Works with your current stackTeladoc, Zoom for Healthcare, Doxy.me, Epic MyChart, and similar setups.
Patient prep and intakeConfirm insurance, update history, reconcile meds, and prep the chart.
Keeps providers in provider modeReduce visit-time admin so clinicians spend more of the appointment on the patient.
Prep patient Handoff visit Close visit
Get started

Request a telehealth audit

Tell us about your virtual visit workflow and we will map the right support model for your clinic.

Leave with a practical plan for streamlined virtual visits.

Check-In

Patient prep handled for you

Verify

Insurance & history confirmed

Handoff

Provider sees a ready patient

Check-Out

Visit wrap-up completed

What your assistant handles

Everything around the visit, so your provider just shows up.

Patient Check-In

  • Check in patient for the telehealth visit
  • Verify patient insurance eligibility
  • Confirm reason for the visit
  • Document present illness history

Medical Background Verification

  • Confirm past medical history and allergies
  • Update surgical history and recent hospitalizations
  • Confirm family and social history
  • Verify, reconcile, and update current medications

Ready for the Provider

  • Inform the provider that the patient is ready
  • All intake data verified and up-to-date in the chart
  • Provider starts the visit fully informed
  • No time wasted on administrative intake during the visit

Visit Wrap-Up

  • Check out patient after the visit
  • Schedule follow-up appointments if needed
  • Process any immediate administrative needs
  • Ensure seamless transition back to your front desk
One partner, full coverage

Need more than telehealth?

Doctors Virtual Team also offers medical scribe services (MyScribe), managed virtual assistants, and virtual reception — all under one managed service model.

MyScribe Virtual Assistants Virtual Reception
Free telehealth audit

See where your telehealth workflow is losing time.

Most clinics spend 15–25 minutes of provider time per virtual visit on tasks that aren't clinical. We'll map where that time goes and show you how to get it back.

1. Map your workflow

Platform, visit types, patient prep process, and documentation flow.

2. Identify the time drains

Where providers are spending time on admin instead of patients.

3. Build your support plan

Coverage model, platform integration, and go-live timeline.

Prefer to talk through your workflow first?

Use the quick form above if you are ready. If you want to talk through platforms, visit types, intake steps, and handoff points first, call us and we will map it with you live.

Call (951) 444-9067